Refund policy

Shop with confidence at Stone Spa Supplies. Our policies ensure you understand your options for returns, refunds, and warranty claims.

Approval Required: All returns must be approved by management before shipping.
Returns Form: Complete a returns form and obtain a returns number.
Proof of Purchase: Keep your original order number, invoice number, or receipt.
Inspection Timeframe: Report any issues, including transit damage, within 48 hours of delivery.
Condition: Returns must be in original, unopened, and unused condition unless deemed faulty.
Timeframe: Initiate returns within 14 days of delivery, except for warranty claims.
Contact: Send all return requests to

sales@stonespasupplies.com.au
Shipping: Use a tracked shipping method; return shipping costs are not covered for non-faulty items.

Return Address:
Stone Spa Supplies (ABN 80 790 494 742)
3/1 Precision Drive, Molendinar, QLD 4214, Australia

Standard Warranty: 1-year warranty on all equipment covering defects or manufacturing faults.
Extended Warranty: Available for an additional fee; terms provided separately.
Inspection Requirement: Items must be inspected within 48 hours of delivery, and any faults reported immediately.
Exclusions: Misuse, accidents, unauthorised repairs, natural disasters, and normal wear and tear.
Customer Responsibility: Shipping items to our repair centre is at the customer’s expense.
Covered Shipping: Return shipping within Australia is covered for repaired or replaced equipment.
Contact: Send all warranty requests to

sales@stonespasupplies.com.au.

All returns and warranty claims are handled in accordance with Australian Consumer Law, ensuring fair, reliable, and prompt service.