Shipping policy

Stone Spa Supplies is committed to delivering your order quickly and safely.

Orders are typically processed and dispatched within 48 business hours after payment confirmation. Orders are processed Monday to Friday, excluding public holidays.

We ship Australia-wide using trusted courier partners, including Australia Post and Sendle, to ensure reliable and tracked delivery. Estimated delivery times are generally 5–10 business days, depending on your location.

All shipments are carefully packed and fully tracked. In the rare event that an order is delayed, lost, or damaged during transit, our team will work with the courier to assist and resolve the issue as quickly as possible.

If you have any questions regarding shipping, delivery timeframes, or your order, our support team is always happy to help.